I will be adding videos and notes of frequently asked questions and repairs, but if you find yourself out of your comfort zone or need to speak with someone, please email us at:
How to change the batteries-
You will need 2 x AAA batteries.  Depending on the year of your gadget, you will need a #5 phillips head driver. Here is a video of Kaylasia explaining the simple process.
My box rattles and doesn't work-
If your gadget has been dropped, or mishandled during shipping it's likely your batteries have been knocked out of the battery pack.